Last Updated: 27th day of September 2026
1. Introduction
These Terms and Conditions govern the use of the MysticMoments Soap Ireland website, online store, social media sales channels, and any purchases made from us.
By accessing our website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, please do not use our website or purchase our products.
2. Business Information
Business Name: MysticMoments Soap Ireland
Trading Status: Sole Trader
Business Registration Number: 775-411
D-U-N-S Number: 66-99-763-12
Registered Address:
71 Harbour Street
Mountmellick
Co. Laois
R32 F343
Ireland
Email: info@mysticmomentssoap.ie
Website: mysticmomentssoap.ie
These Terms comply with applicable Irish and European Union consumer protection laws.
3. Eligibility to Purchase
By placing an order you confirm that:
- You are at least 18 years of age, or have permission from a parent or legal guardian.
- You have the legal capacity to enter into a binding contract.
- All information provided to us is accurate, complete, and up to date.
- You are not using another person’s identity without authorisation.
We reserve the right to refuse or cancel any order where fraudulent or unlawful activity is suspected.
4. Products
We make every effort to ensure product descriptions, photographs, ingredients lists, colours, weights, dimensions, and pricing are accurate.
As many of our products are handmade:
- Colours, shapes, patterns and appearances may vary.
- Products may differ slightly from photographs.
- Natural ingredients may vary between batches.
- Product weights are approximate.
Such variations do not constitute defects.
5. Product Safety and Allergies
Customers are responsible for reviewing ingredient information before use.
We recommend:
- Performing a patch test before using skincare products.
- Discontinuing use if irritation occurs.
- Seeking medical advice if an allergic reaction occurs.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition unless specifically stated and legally permitted.
Customers with allergies, sensitivities, respiratory conditions, or other health concerns should consult a healthcare professional before using our products.
We are not responsible for allergic reactions arising from known or undisclosed sensitivities to ingredients.
6. Candles and Home Fragrance Safety
Customers agree to follow all safety instructions supplied with candles, wax melts, room sprays, and fragrance products.
Never:
- Leave a burning candle unattended.
- Burn candles near children or pets.
- Place candles near flammable materials.
- Use products contrary to supplied instructions.
MysticMoments Soap Ireland shall not be liable for property damage, injury, or loss resulting from misuse of products.
7. Pricing
All prices are displayed in Euros (€) unless otherwise specified.
Prices may change at any time without notice.
The price applicable to your order is the price displayed at checkout.
Prices may:
- Include VAT where legally applicable.
- Exclude shipping costs, customs charges, duties, taxes, or import fees for international orders.
Additional charges are displayed prior to payment wherever possible.
8. Orders
Placing an order constitutes an offer to purchase.
A contract is formed only when:
- We accept the order; and
- The order is dispatched or made available for collection.
We reserve the right to:
- Reject orders.
- Refuse service.
- Limit quantities.
- Cancel orders due to pricing errors, stock issues, suspected fraud, or other legitimate reasons.
Where payment has already been taken for a cancelled order, a full refund will be issued.
9. Payment
Payment must be received before goods are dispatched.
Accepted payment methods may include:
- Debit cards
- Credit cards
- PayPal
- Apple Pay
- Google Pay
- Bank transfer (where offered)
Payments are processed securely through authorised third-party payment providers.
We do not store complete card details.
10. Shipping and Delivery
Delivery times are estimates only.
We aim to dispatch orders promptly; however delays may occur due to:
- Postal disruptions
- Weather conditions
- Customs processing
- Carrier delays
- Circumstances beyond our control
Risk transfers to the customer upon delivery.
Ownership transfers once payment has been received in full.
11. International Orders
We accept orders from customers worldwide where legally permissible.
International customers are responsible for:
- Import duties
- Customs charges
- Taxes
- Regulatory compliance in their country
We cannot guarantee that products meet regulations outside Ireland or the European Union.
Orders refused by customs authorities may not be eligible for a refund of shipping costs.
12. Consumer Right to Cancel
EU, EEA and UK Consumers
Under applicable consumer laws, customers generally have the right to cancel online purchases within 14 calendar days.
The cancellation period begins:
- On the date you receive the goods; or
- Where an order is delivered in multiple shipments, on receipt of the final item.
To exercise your right to cancel, contact us by email.
13. Returns and Refunds
Products may be returned within 14 days of notifying us of cancellation.
Returned products must:
- Be unused.
- Be unopened where hygiene requirements apply.
- Be returned in original packaging.
- Be in saleable condition.
Refunds will be issued using the original payment method.
Original shipping charges may be refunded where required by law.
Return postage costs remain the responsibility of the customer unless:
- Goods are defective.
- Goods are damaged.
- Incorrect goods were supplied.
Refunds will normally be processed within 14 days of receiving returned goods or receiving proof of return.
14. Exclusions from Returns
Returns may not be accepted for:
- Custom-made products.
- Personalised products.
- Goods sealed for health or hygiene reasons once opened.
- Products damaged through misuse.
- Perishable goods where applicable.
Nothing in this section affects statutory consumer rights.
15. Faulty or Defective Products
If a product arrives damaged, defective, or incorrect, please contact us within a reasonable period after receipt.
You may be entitled to:
- Repair
- Replacement
- Price reduction
- Refund
As provided by applicable consumer protection laws.
Photographic evidence may be requested.
16. Gift Cards and Promotional Codes
Gift cards:
- Are non-refundable except where required by law.
- Cannot be exchanged for cash.
- Must be used before expiry where applicable.
Promotional offers:
- Cannot generally be combined unless expressly stated.
- May be withdrawn or amended at any time.
17. Intellectual Property
All content on our website remains the property of MysticMoments Soap Ireland or its licensors, including:
- Logos
- Product names
- Photographs
- Images
- Text
- Branding
- Marketing materials
- Graphics
No content may be copied, reproduced, distributed, modified, or used commercially without prior written consent.
18. Acceptable Use of Our Website
Users agree not to:
- Commit unlawful acts.
- Attempt unauthorised access.
- Upload malicious software.
- Interfere with website operations.
- Use automated scraping tools without permission.
We reserve the right to restrict access for violations.
19. Limitation of Liability
Nothing in these Terms excludes liability which cannot legally be excluded under Irish or European Union law.
To the fullest extent permitted by law, MysticMoments Soap Ireland shall not be liable for:
- Indirect losses.
- Consequential losses.
- Loss of profits.
- Loss of business opportunity.
- Data loss.
- Third-party claims.
Our total liability shall not exceed the purchase price paid for the relevant products.
20. Force Majeure
We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Industrial disputes
- Government actions
- Pandemics
- Transportation disruptions
- Utility failures
- Cybersecurity incidents
21. Privacy
Personal data is handled in accordance with our Privacy Policy and applicable data protection laws, including:
- General Data Protection Regulation (GDPR)
- Data Protection Act 2018 (Ireland)
Please review our Privacy Policy for detailed information.
22. Reviews and User Content
If customers submit reviews, photographs, testimonials, or other content:
- They grant us a non-exclusive licence to display such content.
- They confirm they own the rights to the submitted material.
- We reserve the right to moderate, edit, or remove content that is unlawful, offensive, misleading, or inappropriate.
23. Severability
If any provision of these Terms is found unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
24. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and any other policies published on our website, constitute the entire agreement between you and MysticMoments Soap Ireland.
25. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Ireland.
Any disputes arising in relation to these Terms shall be subject to the jurisdiction of the Irish courts, except where mandatory consumer protection laws provide otherwise.
26. Online Dispute Resolution and Consumer Rights
Consumers within the European Union may seek assistance through their national consumer protection authorities.
Nothing in these Terms limits any statutory rights available under:
- Irish consumer protection legislation;
- EU consumer protection legislation;
- Applicable mandatory consumer protection laws in the customer’s country of residence.
27. Contact Us
MysticMoments Soap Ireland
71 Harbour Street
Mountmellick
Co. Laois
R32 F343
Ireland
Email: info@mysticmomentssoap.ie
Phone: +353 57 850 3857
Website: mysticmomentssoap.ie
Version: 1.0
Effective Date: 27th day of September 2026
Last Reviewed: 27th day of September 2026